Refund Policy

Thank you for shopping at GhotkiPera.com. We take pride in offering high-quality products and excellent service. Please read our refund and return policy carefully before making a purchase.

1. No Refund on Perishable Items
As our products (such as Ghotki Pera and other sweets) are perishable food items, we do not offer refunds or returns once an order has been delivered. This ensures the safety, hygiene, and freshness of every product.

2. Damaged or Incorrect Orders
If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery. We may offer a replacement or store credit after reviewing the case and receiving proper proof (such as photos or order details).

3. Order Cancellation
Orders can only be canceled before dispatch. Once shipped or prepared, cancellations will not be accepted due to the perishable nature of the product.

4. Late or Missing Refunds (if applicable)
In special approved cases where a refund is issued, please allow 5–7 business days for the amount to appear in your account, depending on your payment method or bank.

5. Contact Us
If you experience any issues with your order, please contact our support team:
📍 Address: Ghotki Pera, Near Defence Mall, Ghotki, Pakistan
📧 Email: Ghotkipera@gmail.com
📞 Phone: 0305-3684228
🌐 Website: www.ghotkipera.com